Contained in this page are our terms and conditions of membership and our data protection and income disclaimer policy.

Please read these terms carefully.

Terms And Conditions Of Membership

Thank you for your interest in becoming a member of  StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod or Scale Up Academy, or for wishing to avail of our 121 sessions and business training days. All of these brands belong to CPG Executive Consulting Ltd (details below).  These terms of membership (the terms) (together with our privacy policy and terms of website use provide information about us and the legal terms and conditions including those on membership of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod and Scale Up Academy and use of our additional services, our 121 sessions and business training days. purchase of tickets for workshops and events and any on-line courses (services) and use of e-courses, videos and e-books, products.

These terms apply to your membership of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod & Scale Up Academy and to the sale of additional products and services to you such as 121 sessions and Training sessions. Please read these terms carefully and make sure that you understand them, before applying for membership or purchasing any products or services from the website.

  1. Definitions

In these terms, the following terms and expressions have the meanings set out against them below:

  • 1.1. we/us/our means CPG Executive Consulting Ltd (CPG) and all of our brands StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech.
  • 1.2. adviser member means a member who joins CPG as an adviser in accordance with the terms set out in Appendix B.
  • 1.3. affiliate means, in relation to a company, that company’s subsidiary, holding company or any company under common control with that company.
  • 1.4. application form means the membership application form available on the website to be completed by prospective members of  StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod and Scale Up Academy.
  • 1.5. business day means a day, other than a Saturday, Sunday or public holiday, when banks are open for normal business in the City of London.
  • 1.6. code of conduct means our code of conduct for attendance at events, as attached as Appendix E and as amended from time to time.
  • 1.7. content means any and/all materials, data, information and products, in any media, provided in relation to or forming part of the membership, products and services.
  • 1.8. contract means the contract between you and us for membership of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod and Scale Up Academy, comprising these terms together with the application form.
  • 1.9. event means a workshop, course or other event organised by CPG for its members.
  • 1.10. intellectual property means patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered.
  • 1.11. member means a member of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod and Scale Up Academy and for wishing to avail of our 121 sessions and business training days.
  • 1.12. membership means membership of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod and Scale Up Academy or anyone availing of our 121 sessions and business training days.
  • 1.13. membership fee means the membership fee payable for membership of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod and Scale Up Academy, or the cost presented to those availing of our 121 sessions and business training days.
  • 1.14. software means the intellectual property in any software that is made available for use or download from the website relating to membership content.
  • 1.15. website means www.cpgexp.com and www.mygrowthpod.com, www.startuprichmond.com, www.wandsworthfoodies.com, www.Richmond foodies.com, www.wandsworthdigitech.com 
  1. Information about us
    • ‘CPG’ and ‘Growth Pod’ and ‘Scale Up Academy’, ‘StartUp Richmond’, ‘Wandsworth Foodies’, ‘Richmond Foodies’, ‘Wandsworth Digitech’ ,is the trading name and registered trademark of CPG Executive Consulting Ltd, a company registered in England & Wales, CPG Executive Consulting Limited is a company registered Company No. 8460247 having its registered office at 1-5 Clerkenwell Road, London, EC1M 5PA We are registered for VAT under No. GB175 2498 80
  • You may contact us by telephoning our Customer Service team on 0207 192 9207 or by e-mailing us at hello@cpgexp.com.  If you wish to give us formal notice of any matter in accordance with these terms, please see clause 16.
  1. Use of the website

Your use of the website is governed by our terms of website use. Please take the time to read these, as they include important terms which apply to you.

4 How we use your personal information

We only use your personal information in accordance with our privacy policy. We use cookies on the website, details of which can also be found in our privacy policy. Please take the time to read our privacy policy, as they include important terms which apply to you.

  1. Age restrictions

Membership of StartUp Richmond, Wandsworth Foodies, Richmond Foodies, Wandsworth Digitech, The Growth Pod, Food Growth Pod & Scale Up Academy and access to products or services from the website is only available to you if you are at least 18 years old.

  1. Applying for Membership

6.1.       The membership page on the website will guide you through the steps you need to take to become a member. After you complete the application form and submit it to us, we shall send you an e-mail acknowledging our receipt of your form. This acknowledgement does not mean that your application has been accepted. Our acceptance of your application shall take place as described in clause 6.2.

6.2.      We shall accept your membership application at our discretion, based on our standard evaluation criteria. We will confirm our acceptance of your membership application by sending you an e-mail acceptance confirmation (acceptance confirmation) with details of your account and login details. Your membership shall not be effective until we send you the acceptance confirmation.

6.3.      Membership options: Depending on the membership for which you have applied, we will provide you with access to our portfolio of packages. The following membership schemes are available:

  1. Growth Pod with the benefits set out in Appendix A to these terms.
  2. Food Growth Pod with the additional benefits as set out in Appendix B to these terms.
  3. The Scale Up Academy with the additional benefits as set out in Appendix C to these terms.
  4. 121 sessions and training day client benefits are set out in Appendix D.
  5. StartUp Richmond, Wandsworth Foodies, Richmond Foodies and Wandsworth Digitech can be found in Appendix E

6.4. Code of Conduct: all members when attending events must comply with the Code of Conduct. Failure to do so will entitle CPG to terminate your membership and/or bar you from attendance at events. Appendix F.

6.5. Payment options: We provide either monthly membership or a ‘3 month payment plan’, ‘6 month payment plan (for 12 121 sessions)’ option or, an ‘all upfront’ option depending on the payment option you have chosen in your with your consultant or via our purchase pages.

Once payment including all applicable Sales Tax or VAT has been paid you will receive membership to the area of our site that contains your purchased product for the period that you have purchased; for as long as we provide the service. We reserve the right to terminate any service, product or membership type at any time, without notice to you.

Monthly membership payment means the sum agreed to by you will be automatically charged to your card every month on the same date. Should there be a change to the pricing of your purchase in the future, you will be notified by email 1 month in advance. Should you wish to cancel or should a payment fail you will be automatically downgraded to free membership. You can upgrade again at any time you wish.

Annual Membership payment means that you have access to the service agreed with you at the time of purchase for a period of one year. This is an annual contract and we do not offer refunds on annual membership should you decide to leave the service before the end of your paid period. Membership will automatically renew unless you cancel your subscription at least 2 weeks before the renewal date.

The 3 month payment option will take 3 equal payments from your card each month for 3 consecutive months, starting on the date of purchase and then 2 more payments will occur on that same date of purchase for 2 additional months.

Our payment over 3 months option is not a subscription, it is a payment plan. Therefore, you are not a full member until you have paid in full. We reserve the right to allow/deny access to our members areas during that period of payment.

The 6 month payment option will take 6 equal payments from your card each month for 6 consecutive months, starting on the date of purchase and then 5 more payments will occur on that same date of purchase for 11 additional months.

Our payment over 6 months option is not a subscription, it is a payment plan. Therefore, you are not a full member until you have paid in full. We reserve the right to allow/deny access to our members areas during that period of payment.

6.6. Termination of Membership:  you may terminate your membership at any time in accordance with clause 6.9 but please note that we do not offer any refunds in respect of any remainder of a due payment following termination. We may terminate your membership in accordance with clause 14.

6.7.  Updated payment information: You are responsible for ensuring that your payment method remains valid for the charging period e.g. if you avail of the monthly membership subscription, you can update your card details in your profile settings page within the members’ area for your product or contact your consultant directly for assistance.

Should a payment fail we will restrict access to our service until payment has been made. If your access is restricted and you require assistance please email us at hello@cpgexp.com

6.8. Money back guarantee.

We do not offer a money back guarantee with our monthly or annual subscription services.

  1. Prices and Payment

7.1. Prices: The price for membership, events and products are set out at the membership or event pages of the website and are payable in advance. We shall be under no obligation to confirm membership or provide access to any events or website membership areas until the relevant price has been paid in full.

7.2. Discounts: A discounted membership fee may apply if you have received a promotional code through a third party with whom CPG has a formal agreement. This discount may be for a free trial or a discount on the applicable membership fee for a specified period of time. The discount is only valid for that period and any renewal of membership will be at the current full price as displayed on the membership page of the website.

7.3. Membership fees and prices of products and events may change from time to time, but changes will not affect any order you have already placed.

7.4. If we do not receive payment authorisation for any payment made by you or any authorisation is subsequently cancelled, we may immediately terminate or suspend your membership. You will still be liable for any outstanding payments.

7.5. All prices are expressed exclusive of any VAT/Sales Tax and these taxes will be charged to you at checkout.

7.6. Payments of membership fees and for events and products via the website may be made using a debit card or credit card or via direct debit as indicated on the website.

7.7 Should you cancel your payment before you have completed your payment plan you are still liable for the remainder of our fee, regardless of whether you accessed the members site or not.

7.8. We do not hold any of your card details on our site. All payments are processed through either Gocardless or Stripe. For more information on their services please go to www.gocardless.com and www.Stripe.com

7.9. You are still afforded all statutory rights under UK law and these terms do not affect your rights.

  1. Intellectual Property

The intellectual property in content on the website and in products and services is the property of CPG or its licensors and is protected by copyright, trademarks, database right and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website or for sale from the website without written permission from us.

Members of Start Up Richmond, Richmond Foodies, Wandsworth Foodies, Wandsworth Digitech, Growth Pod, Food Growth Pod and Scale Up Academy, or clients availing of 121 sessions or business training days agree that:

  • They will NEVER pass on any of the intellectual property to any third party. It is expressly only to be used for Their business and Their business only.
  • That in the event of the Services being cancelled by the Member or Client then the Member or Client will cease to use any of the intellectual property and destroy and intellectual property.
  • That the intellectual property remains the property of CPG at all times.
  1. Our liability

9.1. Membership, services and products are provided for internal use by your business, and you agree not to use your membership or any products or services for any resale purposes.

9.2. Nothing in these terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability which cannot be excluded by law.

9.3. Subject to clause 9.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

9.4. Subject to clause 9.2, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total fee paid by you.

9.5. Your attendance at a meeting and use of any content is at your sole risk and responsibility and you acknowledge that all content is provided “as is” and “as available”. Content is made available for the members’ general information and any advice, opinion, statement or other information forming part of the content is not intended for trading or to address any member’s particular requirements.

9.6. We make no representations or warranties:

(a) that membership or attendance at any event or use of any content will be appropriate for any particular purpose;

(b) about the accuracy, reliability or completeness of any content;

(c) about the results obtained from membership or accessing or attending any event or using any content; or

(d) that the use of any of the content will not infringe the Intellectual Property rights of any third party.

9.7. It is your responsibility to ensure that membership or an event or any products or services are suitable for your requirements. We accept no liability if such membership, content, products or services do not meet your requirements.

9.8. We give no assurance that materials on the website are appropriate or available for use in locations outside the United Kingdom or that the website’s contents are in accordance with the laws of any other jurisdiction. If you choose to access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

9.9. Although the event details on the website are correct at the time of publication, in certain circumstances it may become necessary to change the format, content, venue, speakers, hosts, moderators and/or timing of an event. We shall use our reasonable endeavours to notify all attendees of any such changes prior to an event but, subject to clause 10, shall have no liability for any expenses incurred by members in relation to such changes.

9.10. Our site contains links to the websites of third party suppliers and adviser members. Whilst we taken reasonable care in selecting third party suppliers, we do not endorse them in any way and you are responsible for determining whether the services of such third party suppliers are appropriate for your business. We shall have no liability in respect of any advice given by such third parties or adviser members, or any services or products included in any such external website links. All services offered by third parties and adviser members are subject to their terms of business. You are responsible for reviewing those terms of business and taking independent advice in relation to them if appropriate.

  1. Circumstances outside our control

10.1. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that is caused by circumstances outside our control, as defined in clause 10.2.

10.2. Circumstances outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, extreme weather conditions, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, failure of electric power, gas, water, or other utility service or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

10.3. If circumstances outside our control occur which affect the performance of our obligations in relation to any event or services:

(a) we will notify you as soon as reasonably possible; and

(b) our obligations under these terms shall be suspended and the time for performance of our obligations will be extended for the duration of the circumstances outside our control.

10.4. Where the circumstances outside our control require us to cancel an event, we shall use our reasonable endeavours to reschedule the event to a new date within 3 months of the original date and, if we are unable to do so, we shall reimburse all fees paid in respect of the original event.

10.5. Where the circumstances outside our control affect our delivery of products to you, we will arrange a new delivery date with you after the circumstances outside our control are over.

11 Earnings disclaimer

Disclaimer: No Earnings Projections, Promises Or Representations

  • You recognise and agree that we have made no implications, warranties, promises, suggestions, projections, representations or guarantees whatsoever to you about future prospects or earnings, or that you will earn any money, with respect to your purchase of CPG’s products, and that we have not authorised any such projection, promise, or representation by others.
  • Any earnings or income statements, or any earnings or income examples, are only estimates of what we think you could earn. There is no assurance you will do as well as stated in any examples. If you rely upon any figures provided, you must accept the entire risk of not doing as well as the information provided. This applies whether the earnings or income examples are monetary in nature or pertain to advertising credits which may be earned (whether such credits are convertible to cash or not).
  • There is no assurance that any prior successes or past results as to earnings or income (whether monetary or advertising credits, whether convertible to cash or not) will apply, nor can any prior successes be used, as an indication of your future success or results from any of the information, content, or strategies. Any and all claims or representations as to income or earnings (whether monetary or advertising credits, whether convertible to cash or not) are not to be considered as “average earnings”.
  • (i) The Economy. The economy, both where you do business, and on a national and even worldwide scale, creates additional uncertainty and economic risk. An economic recession or depression might negatively affect the results produced by CPG’s products.
  • (ii) Your Success Or Lack Of It. Your success in using the information or strategies provided at http://cpgexp.com depends on a variety of factors. We have no way of knowing how well you will do, as we do not know you, your background, your work ethic, your dedication, your motivation, your desire, or your business skills or practices. Therefore, we do not guarantee or imply that you will get rich, that you will do as well, or that you will have any earnings (whether monetary or advertising credits, whether convertible to cash or not), at all.
  • Internet businesses and earnings derived therefrom, involve unknown risks and are not suitable for everyone. You may not rely on any information presented on the website or otherwise provided by us, unless you do so with the knowledge and understanding that you can experience significant losses (including, but not limited to, the loss of any monies paid to purchase CPG’s products, and/or any monies spent setting up, operating, and/or marketing CPG’s products, and further, that you may have no earnings at all (whether monetary or advertising credits, whether convertible to cash or not).
  • (iii) Forward-Looking Statements. MATERIALS CONTAINED ON THIS WEBSITE OR IN MATERIALS PURCHASED AND/OR DOWNLOADED FROM THIS WEBSITE MAY CONTAIN INFORMATION THAT INCLUDES OR IS BASED UPON FORWARD-LOOKING STATEMENTS WITHIN THE MEANING OF THE SECURITIES LITIGATION REFORM ACT OF 1995 (USA). FORWARD-LOOKING STATEMENTS GIVE OUR EXPECTATIONS OR FORECASTS OF FUTURE EVENTS. YOU CAN IDENTIFY THESE STATEMENTS BY THE FACT THAT THEY DO NOT RELATE STRICTLY TO HISTORICAL OR CURRENT FACTS. THEY USE WORDS SUCH AS “ANTICIPATE,” “ESTIMATE,” “EXPECT,” “PROJECT,” “INTEND,” “PLAN,” “BELIEVE,” AND OTHER WORDS AND TERMS OF SIMILAR MEANING IN CONNECTION WITH A DESCRIPTION OF POTENTIAL EARNINGS OR FINANCIAL PERFORMANCE.
  • ANY AND ALL FORWARD LOOKING STATEMENTS HERE, IN OTHER MATERIALS CONTAINED ON THIS WEBSITE OR IN MATERIALS PURCHASED AND/OR DOWNLOADED FROM THIS WEBSITE ARE INTENDED TO EXPRESS OUR OPINION OF EARNINGS POTENTIAL. MANY FACTORS WILL BE IMPORTANT IN DETERMINING YOUR ACTUAL RESULTS AND NO GUARANTEES ARE MADE THAT YOU WILL ACHIEVE RESULTS SIMILAR TO OURS OR ANYBODY ELSE, IN FACT NO GUARANTEES ARE MADE THAT YOU WILL ACHIEVE ANY RESULTS FROM OUR IDEAS AND TECHNIQUES IN OUR MATERIAL.
  • (iv) Due Diligence. You are advised to do your own due diligence when it comes to making business decisions and should use caution and seek the advice of qualified professionals. You should check with your accountant, lawyer, or professional advisor, before acting on this or any information. You may not consider any examples, documents, or other content on the website or otherwise provided by us to be the equivalent of professional advice. Nothing contained on the website or in materials available for sale or download on the website provides professional advice in any way. You should consult with your own accountant, lawyer, or professional advisor for any questions you may have.
  • We assume no responsibility for any losses or damages resulting from your use of any link, information, or opportunity contained within the website or within any information disclosed by the owner of this site in any form whatsoever.
  • (v) Purchase Price. Although we believe the price is fair for the value that you receive, you understand and agree that the purchase price for CPG’s products has been arbitrarily set by us. This price bears no relationship to objective standards.
  1. Indemnity 

You shall indemnify us against all costs, claims, damages, liability and expenses (including any reasonable professional fees) which we might incur by reason of your breach of these terms, including, without limitation any losses which we may suffer as a result of the unauthorised use by third parties of any user name and password issued to you, except in circumstances where you can demonstrate to our satisfaction that such third party obtained the relevant details through no fault (including, without limitation, negligence) on your part.

  1. Changes to these terms

We may make amendments to these terms from time to time. Any such amendments shall be posted on the website and material changes shall be notified to members by email. It is your responsibility to refer regularly to these terms and note any amendments. Amendments will come into effect immediately on the amended terms being posted on the website and you will be deemed to have accepted them if you access the website after that time.

  1. Entire Agreement

The contract states the entire agreement and understanding between you and CPG relating to your membership and/or access to our website members’ areas to or attendance at events and supersedes all previous terms, communications and discussions relating thereto.

  1. Termination

15.1. We may terminate the contract with immediate effect by notice in writing if a member commits a material breach of these terms.

15.2. Cancellation of a member’s access to any event and/ or use of any content shall not affect any provision of the contract which is expressly or by implication intended to come into effect or to continue in effect after such cancellation or expiry.

15.3. Cancellation of a member’s access to any event and use of any content under these terms shall not affect our right to receive any outstanding sums due to us at the date of cancellation, which sums shall be payable within 30 days of such cancellation.

  1. Other important terms

16.1. We may transfer our rights and obligations under the contract to an affiliate without obtaining your prior consent.

16.2. We may sub-contract any of our obligations under the contract to any other person provided that this shall not affect your rights or our obligations under these terms.

16.3. You may only transfer your rights or your obligations under these terms to another person with our prior written consent.

16.4. The contract is between you and us. No other person shall have any rights to enforce any of these terms.

16.5. Each of the clauses of these terms operates separately. If any court or relevant authority decides that clause is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.6. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Any waiver by us of a default by you shall not mean that we will automatically waive any later default.

  1. Communications between us

17.1. Any notice or other communication given by you to us, or by us to you, under or in connection with the contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail or text message.

17.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by e-mail, one business day after transmission.

17.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

17.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  1. Applicable law.

The contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  1. Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).

Appendix A – Growth Pod Membership

  • 1 Access to a monthly Growth Pod session either live or via a webinar.
  • Access to the CPG’s content library for the Growth Pod
  • Access to our Growth Pod networking events as and when they occur
  • Access to our closed Facebook group
  • Online access to our  ‘business experts’ as selected by CPG
  • Access to the CPG’s content library for the Growth Pod

Including eBooks, recorded webinars, presentations, videos and podcasts.

  • Priority access to Events
    • From time to time, if an event hosted by CPG is likely to be oversubscribed, CPG may choose to release tickets for sales only to members, before opening general sales up to non-members
  • Discount on Events
    • The Growth Pod members receive 20% discount on CPG hosted events. There may be occasional exceptions to this, but these exceptions will be clearly stated on the individual event pages
    • Members can access this discount by logging into their account on the website, clicking on ‘Events’ and using the relevant event link to book their ticket through our online system. The discount will have been already applied to these links, only accessible when logged into their membership account
    • If you would like a refund for your event ticket, you must request this 48 hours in advance before the start date of the event. No refunds are available after this time. Refund requests are submitted by emailing hello@cpgexp.com
  • Opportunities to feature on CPG blog, Facebook, TV, and at events
    • On occasion, members may be approached by CPG with opportunities to feature on CPG channels, including the CPG blog, CPG videos, or to appear at events hosted or publicised by CPG
    • Opportunities to appear on all online / offline content will be determined by CPG
    • All content, whether online or offline, including presentations delivered at events are to be approved by CPG before being uploaded or given
    • All online content must be in line with CPG’s creative guidelines

Appendix B – Food Growth Pod members

  • Access to a monthly Food Growth Pod session either live or via a webinar.
  • Access to the CPG’s content library for the Food Growth Pod
  • Access to our Growth Pod networking events as and when they occur
  • Access to our closed Facebook group
  • Online access to our  ‘business experts’ as selected by CPG
  • Access to the CPG’s content library for the Food Growth Pod, including eBooks, recorded webinars, presentations, videos and podcasts and Scale Up Challenge.
  • Priority access to Events
    • From time to time, if an event hosted by CPG is likely to be oversubscribed, CPG may choose to release tickets for sales only to members, before opening general sales up to non-members
  • Discount on Events
    • The Food Growth members receive 20% discount on CPG hosted events. There may be occasional exceptions to this, but these exceptions will be clearly stated on the individual event pages
    • Members can access this discount by logging into their account on the website, clicking on ‘Events’ and using the relevant event link to book their ticket through our online system. The discount will have been already applied to these links, only accessible when logged into their membership account
    • If you would like a refund for your event ticket, you must request this 48 hours in advance before the start date of the event. No refunds are available after this time. Refund requests are submitted by emailing hello@cpgexp.com
  •  Opportunities to feature on CPG blog, Facebook, TV, and at events
    • On occasion, members may be approached by CPG with opportunities to feature on CPG channels, including the CPG blog, CPG videos, or to appear at events hosted or publicised by CPG
    • Opportunities to appear on all online / offline content will be determined by CPG
    • All content, whether online or offline, including presentations delivered at events are to be approved by CPG before being uploaded or given
    • All online content must be in line with CPG’s creative guidelines

Appendix C – Scale Up Academy Members

  • Access to a monthly Scale Up Academy session either live or via a webinar.
  • Access to the CPG’s content library for the Scale Up Academy
  • Access to our Scale Up networking events as and when they occur
  • Access to our closed Facebook group
  • Online access to our ‘business experts’ as selected by CPG
  • Access to the CPG’s content library for the Scale Up Academy, including eBooks, recorded webinars, presentations, videos and podcasts and Scale Up Challenge.
  • Priority access to Events
    • From time to time, if an event hosted by CPG is likely to be oversubscribed, CPG may choose to release tickets for sales only to members, before opening general sales up to non-members
  • Discount on Events
    • The Scale Up Academy members receive 20% discount on CPG hosted events. There may be occasional exceptions to this, but these exceptions will be clearly stated on the individual event pages
    • Members can access this discount by logging into their account on the website, clicking on ‘Events’ and using the relevant event link to book their ticket through our online system. The discount will have been already applied to these links, only accessible when logged into their membership account
    • If you would like a refund for your event ticket, you must request this 48 hours in advance before the start date of the event. No refunds are available after this time. Refund requests are submitted by emailing hello@cpgexp.com
  •  Opportunities to feature on CPG blog, Facebook, TV, and at events
    • On occasion, members may be approached by CPG with opportunities to feature on CPG channels, including the CPG blog, CPG videos, or to appear at events hosted or publicised by CPG
    • Opportunities to appear on all online / offline content will be determined by CPG
    • All content, whether online or offline, including presentations delivered at events are to be approved by CPG before being uploaded or given
    • All online content must be in line with CPG’s creative guidelines

Appendix D – Clients who have purchased a 121 session (or series of sessions) or any client that has purchased separate business training days.

  • Access to your training session, whether it be 1 full day or ½ day as agreed.
  • Access to the CPG’s workbooks for the purchased training
  • Invitations to networking events as and when they occur
  • Priority access to Events
    • From time to time, if an event hosted by CPG is likely to be oversubscribed, CPG may choose to release tickets for sale only to clients, before opening general sales up to non-members
    • If you would like a refund for your event ticket, you must request this 48 hours in advance before the start date of the event. No refunds are available after this time. Refund requests are submitted by emailing hello@cpgexp.com
  •  Opportunities to feature on CPG blog, Facebook, TV, and at events
    • On occasion, members may be approached by CPG with opportunities to feature on CPG channels, including the CPG blog, CPG videos, or to appear at events hosted or publicised by CPG
    • Opportunities to appear on all online / offline content will be determined by CPG
    • All content, whether online or offline, including presentations delivered at events are to be approved by CPG before being uploaded or given
    • All online content must be in line with CPG’s creative guidelines

Appendix E –  StartUp Richmond, Richmond Foodies, Wandsworth Digitech, Wandsworth Foodies members

If you are a free member you get access to

  • Event and networking notifications with the ability to attend any event for the stated price as per our website
  • Basic access to the members portal with the ability to create your profile and read posts, but not to create your own posts, groups or message other members.
  • Access to the training portal is not included
  • Access to our mentors is not included
  • Access to our telephone support is not included.

If you are a paying member, for the length of time that you have subscribed you get:

  • Access to a monthly workshop / webinar session either live or online
  • Access to the CPG’s training content library
  • Access to our networking events as and when they occur
  • Access to our  ‘business experts’ as selected by CPG
  • Access to the CPG’s content library  including eBooks, recorded webinars, presentations, videos and podcasts and Scale Up Challenge.
  • Priority access to Events
    • From time to time, if an event hosted by CPG is likely to be oversubscribed, CPG may choose to release tickets for sales only to members, before opening general sales up to non-members
  • Discounts
    • Members receive 20% discount on other CPG hosted events outside of StartUp Richmond, Richmond Foodies, Wandsworth Woodies, Wandsworth Digitech. There may be occasional exceptions to this, but these exceptions will be clearly stated on the individual event pages
    • Members can access this discount by logging into their account on the website, clicking on ‘Events’ and using the relevant event link to book their ticket through our online system.  You will have to supply the discount code provided to you when you subscribed to avail of no cost access to our events, only accessible when logged into their membership account
    • If you would like a refund for your event ticket, you must request this 48 hours in advance before the start date of the event. No refunds are available after this time. Refund requests are submitted by emailing hello@cpgexp.com
  •  Opportunities to feature on our websites, blogs, Facebook, TV, and at events
    • On occasion, members may be approached by CPG with opportunities to feature on CPG’s channels, including the CPG blog, CPG videos, or to appear at events hosted or publicised by CPG
    • Opportunities to appear on all online / offline content will be determined by CPG
    • All content, whether online or offline, including presentations delivered at events are to be approved by CPG before being uploaded or given
    • All online content must be in line with CPG’s creative guidelines

Appendix F – Code of Conduct

This code of conduct applies to all CPG spaces, including: social media, mailing lists and events.

CPG is dedicated to a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religious opinions. We do not tolerate harassment of participants in our events, in any form, online or offline.

Violations include, but are not limited to:

  • Offensive comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion
  • Sexual comments or images in public or directly to event attendees, without permission
  • Sustained disruption of talks or other events
  • Inappropriate physical contact; unwelcome sexual attention
  • Photography or recording of specific participants unless explicit permission has been given.
  • Please note that photography and videoing of presentations is generally permitted, unless stated beforehand.
  • We sometimes video and photograph CPG events for use on our blog and social media. If you would prefer not to feature in these, please make this known to one of the team at the beginning of the event or by emailing hello@cpgexp.com in advance.

Anyone asked to cease in any of the behaviour listed above will be expected to comply immediately. On receiving a report of violations, CPG staff or event organisers / contractors working on their behalf may take any action they deem appropriate, including warning the offender or expulsion from an event with no refund.

If you have any concerns relating to this code of conduct, please contact CPG by emailing hello@cpgexp.com or by speaking with a member of the team at an event. All reports will be treated in the strictest confidence.

Harassment and other code of conduct violations reduce the value of our community for everyone. We want you to be happy in our community and adhering to this code of conduct will help make a better experience for all.

 

Terms of Service and Privacy Policy

Start Up Richmond is a project run by CPG Executive Consulting Limited and Richmond Council. Therefore all personal data is shared with Richmond Council.
Both StartUp Richmond and Richmond Council (Richmond Upon Thames Council) will add individuals signing up to startuprichmond.com to our mailing lists. You may opt out of these services at any time.

We hold personal data about our employees, clients, suppliers, sales prospects and other individuals for a variety of business purposes.

This policy sets out how we seek to protect personal data and ensure that staff understand the rules governing their use of personal data to which they have access in the course of their work. In particular, this policy requires staff to ensure that the Data Protection Officer (DPO) be consulted before any significant new data processing activity is initiated to ensure that relevant compliance steps are addressed.

Definitions

Business purposes

The purposes for which personal data may be used by us:

Personnel, administrative, financial, regulatory, payroll, research and business development purposes.

Business purposes include the following:

– Compliance with our legal, regulatory and corporate governance obligations and good practice

– Gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests

– Ensuring business policies are adhered to (such as policies covering email and internet use)

– Operational reasons, such as recording transactions, training and quality control, ensuring the confidentiality of commercially sensitive information, security vetting, credit scoring and checking

– Investigating complaints 

– Checking references, ensuring safe working practices, monitoring and managing staff access to systems and facilities and staff absences, administration and assessments

– Monitoring staff conduct, disciplinary matters

– Marketing or business development activities of our business

– Improving services

 

Personal data

Information relating to identifiable individuals, such as job applicants, current and former employees, agency, contract and other staff, clients, suppliers and, business development and marketing contacts.

Personal data we gather may include: individuals’ contact details, educational background, financial and pay details, details of certificates and diplomas, education and skills, marital status, nationality, job title, and CV.

Sensitive personal data Personal data about an individual’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings—any use of sensitive personal data should be strictly controlled in accordance with this policy.

 

Scope

This policy applies to all staff. You must be familiar with this policy and comply with its terms.

This policy supplements our other policies relating to internet and email use. We may supplement or amend this policy by additional policies and guidelines from time to time. Any new or modified policy will be circulated to staff before being adopted.

Who is responsible for this policy?

As our Data Protection Officer, [Soraya Lavery] has overall responsibility for the day-to-day implementation of this policy. 

Our procedures

Fair and lawful processing

We must process personal data fairly and lawfully in accordance with individuals’ rights. This generally means that we should not process personal data unless the individual whose details we are processing has consented to this happening.

The Data Protection Officer’s responsibilities:

  • Keeping the board updated about data protection responsibilities, risks and issues
  • Reviewing all data protection procedures and policies on a regular basis
  • Arranging data protection training and advice for all staff members and those included in this policy
  • Answering questions on data protection from staff, board members and other stakeholders
  • Responding to individuals such as clients and employees who wish to know which data is being held on them by CPG Executive Consulting Ltd
  • Checking and approving with third parties that handle the company’s data any contracts or agreement regarding data processing

Responsibilities of the IT Manager

  • Ensure all systems, services, software and equipment meet acceptable security standards
  • Checking and scanning security hardware and software regularly to ensure it is functioning properly
  • Researching third-party services, such as cloud services the company is considering using to store or process data

Responsibilities of the Marketing Manager

  • Approving data protection statements attached to emails and other marketing copy
  • Addressing data protection queries from clients, target audiences or media outlets
  • Coordinating with the DPO to ensure all marketing initiatives adhere to data protection laws and the company’s Data Protection Policy

The processing of all data must be:

  • Necessary to deliver our services
  • In our legitimate interests and not unduly prejudice the individual’s privacy
  • In most cases this provision will apply to routine business data processing activities.

Our Terms of Business contains a Privacy Notice to clients on data protection. 

The notice:

  • Sets out the purposes for which we hold personal data on customers and employees
  • Highlights that our work may require us to give information to third parties such as expert witnesses and other professional advisers
  • Provides that customers have a right of access to the personal data that we hold about them

Sensitive personal data

In most cases where we process sensitive personal data we will require the data subject’s explicit consent to do this unless exceptional circumstances apply, or we are required to do this by law (e.g. to comply with legal obligations to ensure health and safety at work). Any such consent will need to clearly identify what the relevant data is, why it is being processed and to whom it will be disclosed. 

Accuracy and relevance

We will ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless the individual concerned has agreed to this or would otherwise reasonably expect this.

Individuals may ask that we correct inaccurate personal data relating to them. If you believe that information is inaccurate you should record the fact that the accuracy of the information is disputed and inform the DPO, [Enter Data Protection Officer name here].

Your personal data

You must take reasonable steps to ensure that personal data we hold about you is accurate and updated as required. For example, if your personal circumstances change, please inform the Data Protection Officer so that they can update your records.

Data security

You must keep personal data secure against loss or misuse. Where other organisations process personal data as a service on our behalf, the DPO will establish what, if any, additional specific data security arrangements need to be implemented in contracts with those third party organisations.

Storing data securely

  • In cases when data is stored on printed paper, it should be kept in a secure place where unauthorised personnel cannot access it
  • Printed data should be shredded when it is no longer needed
  • Data stored on a computer should be protected by strong passwords that are changed regularly. We encourage all staff to use a password manager to create and store their passwords.
  • Data stored on CDs or memory sticks must be locked away securely when they are not being used
  • The DPO must approve any cloud used to store data
  • Servers containing personal data must be kept in a secure location, away from general office space
  • Data should be regularly backed up in line with the company’s backup procedures
  • Data should never be saved directly to mobile devices such as laptops, tablets or smartphones
  • All servers containing sensitive data must be approved and protected by security software and strong firewall. 

Data retention

We must retain personal data for no longer than is necessary. What is necessary will depend on the circumstances of each case, taking into account the reasons that the personal data was obtained, but should be determined in a manner consistent with our data retention guidelines.

Transferring data internationally

There are restrictions on international transfers of personal data. You must not transfer personal data anywhere outside the UK without first consulting the Data Protection Officer.

Subject access requests

Please note that under the Data Protection Act 1998, individuals are entitled, subject to certain exceptions, to request access to information held about them.

If you receive a subject access request, you should refer that request immediately to the DPO. We may ask you to help us comply with those requests.

Please contact the Data Protection Officer if you would like to correct or request information that we hold about you. There are also restrictions on the information to which you are entitled under applicable law.

Processing data in accordance with the individual’s rights

You should abide by any request from an individual not to use their personal data for direct marketing purposes and notify the DPO about any such request.

Do not send direct marketing material to someone electronically (e.g. via email) unless you have an existing business relationship with them in relation to the services being marketed.

Please contact the DPO for advice on direct marketing before starting any new direct marketing activity.

Training

All staff will receive training on this policy. New joiners will receive training as part of the induction process. Further training will be provided at least every two years or whenever there is a substantial change in the law or our policy and procedure.

Training is provided through an in-house seminar on a regular basis.

It will cover:

  • The law relating to data protection
  • Our data protection and related policies and procedures.

Completion of training is compulsory.

GDPR provisions

Where not specified previously in this policy, the following provisions will be in effect on or before 25 May 2018.

Privacy Notice – transparency of data protection

Being transparent and providing accessible information to individuals about how we will use their personal data is important for our organisation. The following are details on how we collect data and what we will do with it:

 

What information is being collected?
Who is collecting it? The data is collected by staff members of CPG (of which StartUp Richmond is a part) Richmond Council, partners, third party associates and co-organisers. It is also collected by other online platforms that we use such as (but not limited to) Office 365, Eventbrite, Facebook and LinkedIn and other social media platforms. 
How is it collected? The data is collected via our websites, 3rd party event registration platforms, Eventbrite. LinkedIn, Facebook, Twitter, Office365 (This is an example of our platforms and is not an exhaustive list). It is further collected in person through personal connection by any of our staff, partners, associates and 3rd party co-organiser. We also collect data through our email, messaging services, via telephone and through other similar communication systems.
Why is it being collected? The data is being collected in order to serve our customers better. We analyse the data to better understand our customers, their demographics and understand how we can help them. It assists us in product development and training of staff. We further collect the data in order to contact individuals and organisations in order to market our services, events, offers and ensure that the data we hold is up to date. We also will include individuals who sign up on our website in our newsletters.  As StartUp Richmond is supported by Richmond Council, individuals data is also shared with them and those individuals will be placed on the marketing and newsletter lists of Richmond Council.
How will it be used? The data will be used as described above and also in accordance with our data protection and privacy policy.
Who will it be shared with? The data will be shared with other partners and third party organisations that we are working with. We will never sell any data and only share data with partners who are working with us on a specific project. Those partners are not given access to any data for any project they are not party to. 
Identity and contact details of any data controllers IT Manager, CPG, contact IT@cpgexp.com 02 call (0044) (0)207 193 2316
Details of transfers to third country and safeguards CPG has offices in Ireland, Singapore and the US and transfers data between those offices when applicable. Further CPG is a cloud based office and all data is kept securely on platforms that fully comply with all GDPR regulations. 
Retention period The data is stored for 7 years. Any data we hold is subject to the right to forget clause and should a person opt to be removed from our database, they are removed within 48 hours (business days). Some data may be retained in the more recent back-ups.

 

Conditions for processing

We will ensure any use of personal data is justified using at least one of the conditions for processing and this will be specifically documented. All staff who are responsible for processing personal data will be aware of the conditions for processing. The conditions for processing will be available to data subjects in the form of a privacy notice.

Justification for personal data

We will process personal data in compliance with all six data protection principles.

We will document the additional justification for the processing of sensitive data, and will ensure any biometric and genetic data is considered sensitive.

Consent

The data that we collect is subject to active consent by the data subject. This consent can be revoked at any time.

Criminal record checks

Any criminal record checks are justified by law. Criminal record checks cannot be undertaken based solely on the consent of the subject.

Data portability

Upon request, a data subject should have the right to receive a copy of their data in a structured format. These requests should be processed within one month, provided there is no undue burden and it does not compromise the privacy of other individuals. A data subject may also request that their data is transferred directly to another system. This must be done for free.

Right to be forgotten

A data subject may request that any information held on them is deleted or removed, and any third parties who process or use that data must also comply with the request. An erasure request can only be refused if an exemption applies.

Privacy by design and default

Privacy by design is an approach to projects that promote privacy and data protection compliance from the start. The DPO will be responsible for conducting Privacy Impact Assessments and ensuring that all IT projects commence with a privacy plan.

When relevant, and when it does not have a negative impact on the data subject, privacy settings will be set to the most private by default.

International data transfers

No data may be transferred outside of the EEA without first discussing it with the data protection officer. Specific consent from the data subject must be obtained prior to transferring their data outside the EEA.

Data audit and register

Regular data audits to manage and mitigate risks will inform the data register. This contains information on what data is held, where it is stored, how it is used, who is responsible and any further regulations or retention timescales that may be relevant.

Reporting breaches

All members of staff have an obligation to report actual or potential data protection compliance failures. This allows us to:

  • Investigate the failure and take remedial steps if necessary
  • Maintain a register of compliance failures
  • Notify the Supervisory Authority (SA) of any compliance failures that are material either in their own right or as part of a pattern of failures

Please refer to our Compliance Failure Policy for our reporting procedure.

Monitoring

Everyone must observe this policy. The DPO has overall responsibility for this policy. They will monitor it regularly to make sure it is being adhered to.

Consequences of failing to comply

We take compliance with this policy very seriously. Failure to comply puts both you and the organisation at risk.

The importance of this policy means that failure to comply with any requirement may lead to disciplinary action under our procedures which may result in dismissal. A solicitor in breach of Data Protection responsibility under the law or the Code of Conduct may be struck off. 

If you have any questions or concerns about anything in this policy, do not hesitate to contact the DPO at it@cpgexp.com or 0207 193 2316