IF YOU WANT TO LEARN HOW TO EFFECTIVELY AND EASILY DEAL WITH CONFLICT SOLUTIONS IN YOUR BUSINESS, THEN THIS WEBINAR IS FOR YOU

In business, differences of opinion will arise and sometimes these situations can be very hard to navigate. These types of scenarios are very often dreaded and learning to smooth things over is must-have skill for anyone in business.

These differences, sometimes heated, can occur with colleagues, fellow partners, outsourced providers, clients and many others. In a conflict situation, each side will have their own valid point of view and it can be difficult to come to an amicable solution. Learning the skills of conflict management will help you do exactly that.
In this webinar, with Freddie Deluca and Tracey Adamson, you will learn some key skills to help you deal with these stressful situations. Hosted by Soraya Lavery, this webinar goes through the different stages of a conflict, what to expect, how to approach a difficult conversation, including how to devise a solution that works for all. This is a practical webinar, filled with plenty of tips and techniques to help you navigate these difficult waters. This webinar will give you the experience of two expert mediators who have created solutions in seemly impossible situations.

This webinar is for anyone in business who deals with people and wants to increase their negotiation and conflict management skills.  

About Freddie Deluca

During over 20 years as a practicing solicitor Freddie worked in litigation including clinical negligence, consumer, personal injury, workplace and group claims, together with provision of a 24-hour legal helpline for individual customers and is an experienced mediator. After seeing the broad range of solutions offered by mediation she trained in Melbourne (while living there for 9 years) before returning to the UK to qualify and practice exclusively in mediation.

About Tracey Adamson

Prior to becoming a mediator, Tracey spent 20 years as a communications specialist, latterly as an independent consultant. Tracey has been mediating since 2011 and has OCN-accredited qualifications in community and workplace mediation. She mediates in workplace, community and family settings, including multi-party cases. As well as her work through Concord Conflict Solutions, of which she is co-founder, she is an active mediator (including on a pro bono basis) for Calm Mediation, one of London’s oldest and best-regarded providers

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